✦ HELP & SUPPORT ✦
HOW HAMANI DOCS WORKS
Quick guides for every tool. What to do when something doesn't work. How to reach a real human if you need one.
🚀 Getting Started
HAMANI DOCS is a pay-as-you-go AI document assistant for everyday Australians. There are no subscriptions. You only pay when you need help. Your first 2 actions are free — that's enough to test what it can do before spending a cent.
How to use HAMANI DOCS in 30 seconds
1
Click Sign In at the top right and choose your Google account.
2
Pick the tool you need: Form Fill, Doc Forge, Ledger, or AI Chat.
3
Type or upload what you want help with.
4
Tick the safety boxes ("I understand this is a draft tool").
5
Click the gold action button. AI does the work in 5–15 seconds.
6
Copy, save, or download the result. Your first 2 actions are free.
💡 TIP
After your 2 free actions, top up only when you need to. A pack of 10 actions costs A$9.99 and never expires. Most Australians need help with documents 4–5 times a year — that's about A$4.25 of HAMANI per year.
What it does
You upload an Australian government form (or describe it), paste your details, and HAMANI fills in the answers. Output is a clean text version of the filled form that you can copy onto the real form, paste into a website, or save.
How to use it
2
(Optional) Upload the form as PDF, image, Word, or Excel. HAMANI reads it automatically.
3
Type or paste your details: name, address, income, dependents, etc.
4
Type the form context, e.g. "Centrelink rent assistance" or "NSW driver licence renewal".
5
Tick the safety boxes and click Fill Form Now.
Common bugs and what to do
⚠️ "Extraction failed" when uploading PDF
Cause: file is corrupted, password-protected, or larger than 10MB.
Fix: Try saving the PDF as a smaller file (under 10MB), removing password protection, or take a clear photo of each page instead.
⚠️ Output looks like a plain text list, not the actual form
This is by design for now. HAMANI generates the answers; you transcribe them onto the real form. Visual form-filling (where the PDF is filled in place) is in our roadmap for late 2026.
Fix: Use the answers as a guide and copy onto the real form section by section.
⚠️ "Refused: out of scope" error
Cause: HAMANI strictly refuses to help with bank statement editing, payslip alteration, ID document creation, or anything that could be used for fraud.
Fix: If your request is legitimate (e.g. legitimate Centrelink form, real tax return), reword it without trigger words. If you genuinely need to alter financial documents, contact a registered tax agent or accountant.
⚠️ Output cut off mid-sentence
Cause: very long forms can hit the response token limit.
Fix: Split your details into smaller chunks. Run Form Fill twice — once for sections 1–5, again for sections 6–10.
💡 TIP
For best results: be SPECIFIC about your situation. "I'm 32, single, earning $58,000/year as a nurse, renting in Liverpool NSW for $480/week" gets a much better fill than "Tell them I want rent assistance."
⚡ Doc Forge
What it does
Generates professional documents from a brief description. Cover letters, complaint letters, references, formal requests, business proposals, NDA-style documents, and 14 other common templates.
How to use it
2
(Optional) Pick a template from the chips: rental cover, employment reference, complaint to bank, etc.
3
Describe the document you want. The more context, the better the output.
5
Download as TXT, PDF, or Word. Edit if needed before sending.
Common bugs and what to do
⚠️ Document is generic, doesn't sound like me
Cause: not enough personal detail in the brief.
Fix: Give 5+ specific facts: who you are, exact dates, dollar amounts, names of people involved, what outcome you want. AI generates better documents with more detail.
⚠️ Word download opens as plain text
Cause: some browsers display .docx files as text by default.
Fix: Right-click the downloaded file → Open With → Microsoft Word or Pages. The formatting will appear correctly.
⚠ IMPORTANT
HAMANI Doc Forge is a drafting tool, not legal advice. For contracts, leases, NDAs, or anything that creates legal obligations, always have a registered Australian lawyer review before signing. Costs A$300–500 for a quick review and could save you A$10,000+ later.
📊 Ledger
What it does
Categorises receipts and transactions for BAS, GST, or expense tracking. Spots duplicates. Calculates GST splits. Exports to Excel.
How to use it
2
Paste your transactions in any format: bank statement copy-paste, Excel rows, scanned receipts (after extraction).
3
Pick a preset chip: Auto-categorise, GST split, BAS prep, or Find duplicates.
4
Click Process. AI returns clean categorised output.
5
Export as CSV or Excel for your accountant.
Common bugs and what to do
⚠️ Categories don't match Australian tax codes
Cause: AI uses common-sense categories, not ATO-specific codes.
Fix: Add to your prompt: "Use ATO BAS categories: G1 sales, G10 capital purchases, G11 non-capital purchases, etc." HAMANI will adjust.
⚠️ GST calculations seem wrong
Cause: HAMANI assumes Australian 10% GST on all line items by default.
Fix: Specify GST-free items in your prompt (e.g. "fresh food, education, healthcare are GST-free"). Always verify GST splits with your registered tax agent before lodging BAS.
⚠ IMPORTANT
HAMANI Ledger is for preparation help, not lodgement. Always have a registered BAS agent or tax agent verify before lodging with the ATO. Penalties for incorrect BAS lodgement can be significant.
💬 AI Chat
What it does
A general assistant for asking questions about Australian forms, processes, government services, and document drafting. Like ChatGPT but specialised for Australian context.
How to use it
2
Type your question. Be specific about your situation.
3
Press send. Continue the conversation naturally.
What it's good for
- "What documents do I need to apply for an Australian Tax File Number?"
- "Explain the difference between sole trader and Pty Ltd"
- "What's the income threshold for Centrelink rent assistance in 2026?"
- "How do I cancel a lease early in NSW?"
What it's NOT good for
- Specific legal advice (talk to a lawyer)
- Specific tax advice (talk to a registered tax agent)
- Real-time information (stock prices, weather, today's news)
- Anything not related to Australian documents/forms/government services
⚠️ AI Chat refuses to answer my question
Cause: question is outside HAMANI's strict scope (Australian documents/forms only) or triggers a safety filter.
Fix: Reword to focus on the document/form aspect. "How do I write a complaint letter to my bank?" works better than "How do I get my bank to give me money back?"
👤 Account
What's on the Account page
- Your balance — credits remaining + free actions counter
- My Documents — saved outputs from any of the 4 tools (max 50)
- Account info — your email, UID, sign-in method
- Download my data — export everything HAMANI has on you (GDPR/Privacy Act right)
- Sign out — log out from this device
- Delete my account — permanently remove everything (cannot be undone)
Common bugs and what to do
⚠️ Account page shows blank / "Sign in" but I'm already signed in
Cause: stale cache or service worker.
Fix: Hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows). If still blank, sign out, close all browser tabs, sign back in.
⚠️ "Sign in with Google" button doesn't open popup
Cause: browser blocking popups, or third-party cookies disabled (common in incognito).
Fix: Use a regular browser window (not incognito). If still broken, click the URL bar lock icon → enable popups for hamanidocs.com.au.
⚠️ Saved document didn't appear in My Documents
Cause: clicked Save before generation finished, or hit the 50-document cap.
Fix: Wait until you see the full output before clicking Save. If at the cap, delete an old document first.
💳 Payments
How payment works
HAMANI uses Stripe (the same payment system used by hundreds of Australian businesses). We never see or store your card details.
- 10 actions — A$9.99 (~A$1 per action)
- 30 actions — A$24.99 (~A$0.83 per action)
- 60 actions — A$45 (~A$0.75 per action)
- 150 actions — A$99 (~A$0.66 per action) best value
Credits never expire. Use them whenever you need help.
Common bugs and what to do
⚠️ Paid but credits didn't appear
Stripe webhooks are usually instant but can take up to 60 seconds.
Fix: Wait 60 seconds, refresh the page. If still missing after 5 minutes, email
support@hamanidocs.com.au with your email and approximate payment time. We'll fix it within a few hours.
⚠️ Payment declined
Most common cause: card issuer blocking online payment.
Fix: Check with your bank, try a different card, or use Apple Pay / Google Pay if available.
⚠️ I want a refund
Email
support@hamanidocs.com.au with: your email, payment date, reason for refund. Reasonable refund requests are honoured within 24 hours.
🔒 Privacy
What HAMANI stores about you
- Your email address (from Google sign-in)
- Your Firebase UID (a random ID Google gives you)
- Your credit balance and usage counts
- Saved documents (only the ones you explicitly click Save on)
- Stripe customer ID (for processing future payments)
What HAMANI does NOT store
- Files you upload — processed in memory, discarded immediately after
- The text of every AI request — only saved if you click Save
- Your card details — handled entirely by Stripe
- Your IP address (beyond Cloudflare's standard logs)
- Tracking pixels, third-party analytics, ad data
Full details: Privacy Policy.
💡 YOUR RIGHTS
Under the Australian Privacy Act 1988 you have the right to: access your data (Account → Download my data), correct it (contact us), or delete it (Account → Delete my account). HAMANI honours all three.
If something is broken, you found a bug, you have feedback, or you just want to say hi:
- Email: support@hamanidocs.com.au
- In-product: Click the floating 💬 Help button (bottom-right of any page) — it opens a quick contact form.
- Response time: usually within 4 hours during Australian business hours, 24 hours otherwise.
What to include when reporting a bug
- What you were trying to do
- What happened instead
- Browser (Chrome, Safari, Firefox) and device (Mac, iPhone, Android)
- Screenshot if possible
- Approximate time the bug happened (helps us find it in logs)